Frequently Asked Questions
Everything you need to know about your Jackery wardrobe.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments true to size?
Most Jackery pieces are designed with a modern fit. We recommend checking the specific size guide located on each product page for precise measurements before ordering.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.
Is your packaging sustainable?
Yes, Jackery is committed to the environment. All orders are shipped in 100% recycled and compostable mailers to reduce our carbon footprint.
How should I care for my Jackery apparel?
To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.